Our Mission
Our goal is very simple, help our customers future proof their businesses and offer the latest products for less. Why should the South West be left behind in the technology world?
Our Story
SWBS a sister company of Cornish Tea and Coffee have partnered with Fusion Business Communications, a local industry leading communications company that specialise in business services, after many years of poor service, substandard solutions such as landlines, mobiles and broadband, our relationship now spans over 5 years and still going very strong, we are so delighted with our partnership, SWBS and Fusion have launched a new strategic partnership, we are now able to offer premium business service with uncompromising service and support, our members will benefit from a range of products that can be supported locally, mush like we have experience for over 5 years.
Our goal is very simple, help our customers feature proof their businesses and offer the latest products for less (in most cases), why should the Southwest be left behind in the technology world.
Cornish Tea and Coffee have experienced the same business challenges as our customers and partners, poor service, solution that does not really fit the business, confusing messages, the final straw, in contract price hikes, this can be a thing of the past, if you are experiencing any of these types of challenges speak to us at SWBS.
Strategic partnership with Fusion Communications Ltd.
After many years of trying various suppliers for our business communications, and finding the same issues and service delays with many, we awarded Fusion Business Communications our telecommunications contract just over five years ago and haven’t looked back since.
Since then, our relationship with Fusion has been a real game changer in how we manage our communications across Cornish Tea, and this relationship and quality service has helped to make our business more successful and sustainable in turn. The team at Fusion are always happy to offer their support and 50+ years of combined industry knowledge in order to recommend new products and services across the contract term to help our business grow and adapt to our customers demands. Fusion are very experienced within the telecommunications industry and celebrated their 10th anniversary as a company earlier this year.
One of our main concerns on the horizon was with the upcoming changes to the BT infrastructure, including the PSTN switch off, which is looming imminently, scheduled for the end of 2025. Aaron and the team really helped us to understand what we needed to achieve in order to ensure continuity, consistency and excellent communication across all of our brands.
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This strategic partnership was formed to offer our cherished Cornish Tea customers the same quality of services, products and customer relations - all with uncompromising support. The goal of our unique buying group is to provide the latest business phone systems, broadband and mobile smart sims to the most remote areas of Cornwall.
Duncan Bond, Managing Director of Cornish Tea & Coffee said:
“We were faced with a real challenge to find a solution to suit a rapidly growing business, we quickly discovered that we needed a solution that could – literally – evolve daily. We also knew that a priority was keeping complete transparency across the hosted solution, and identifying which of our brands the customer called was key for us. Now, with our infrastructure designed and provided by Fusion, we feel that we can really give our customers the very best experience when calling Cornish Tea or any of our other brands.”
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